If Internet Explorer will not install the applet you may need to adjust security setting. Only needed if IE will not install or allow the applet.
- Begin by clicking the start button ( or Windows icon ) on the bottom left edge of the screen and start typing Iexplore. ( This will find the IE app ) .
- Right click on the app and click “Pin to TaskBar” ( This will place the icon on the task bar for the customer. )
- Now find and click the IE icon that was just created on the task bar.
- When IE opens, click the setting. ( Gear looking button on the top right ).
- Click “Internet Options”.
- Now click the “Security” tab.
- Then click the “Custom Level” button
- Scroll down to “ActiveX controls and plug-ins”
- In this group you need to find the setting for “Download Unassigned ActiveX controls” and change it to “Prompt”.
- Click ok
- Click ok, again.,
- Restart IE and try again.